I just read a blog entry of Karen Shanahan over at Shanahan Select that I thought put some things into what I think is the proper perspective regarding the history, the role, and recommended future approach of corporations and big business in the economy of the United States of America. I thank Karen for writing such a good article, one that reflects my own biased, personal opinion.
I suggest you read:
Stimulating The Economy, Reducing The Deficit... The Private Sector Solution
Wednesday, July 27, 2011
Friday, July 22, 2011
Hello, Buckeye CableSystem. Hello, Customer Service. Hello, This is Peggy.
As do many other people nowadays, I bundle my telephone, internet, and television services with one provider. Well, the other day, I had some problems with my Buckeye CableSystem service. Rather than restate it here in my two blogs, i.e. Roland Hansen Commentary and Roland's Ramblings, I think I will just copy and paste the comments I made about it on Facebook, as follows:
While I thought I stated my concern was about customer service, it appears someone else did not read it that way, when that person wrote:
Those comments made by the aforementioned person totally confused me, in that my comments were about customer service and only customer service. First off, Buckeye CableSystem could have a different outgoing message with a bit more sensitivity to it; second, Buckeye CableSystem could put their incoming telephone calls into virtual queue and answer them or call them back in the order in which they were received; third, in that Buckeye CableSystem is all about communication, it seems to me that there should be some kind of communication tool on their website that could address the type of problems I was experiencing, at the very least, the Buckeye CableSystem website could have a Q & A section on all their products. You see, the whole problem that I encountered was that I could not even speak with Peggy.
It seems to me that good customer service is a thing of the past. I find it especially distressing that this particular cable service provider that has the monopoly on cable service in the greater Toledo, Ohio area and that specializes in the communications industry priding itself as being on the technology forefront of the industry cannot even have a half-way decent effective means of handling customer service queries.
Perhaps, if Toledo, Ohio had two cable service providers as does Phoenix, Arizona with Cox Communications and Qwest Communications International, then there would be better customer service generated due to the business competition for customers.
What do you think?
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Been without landline telephone service all day. Judy used cell phone to call telephone provider Buckeye CableSystem. She got a recorded message stating there were too many incoming telephone calls, call back later, and then Buckeye Cable hung up on her. This is service? I think not. Anyone else having problems?To that I added another comment, as follows:
At least the internet service was restored after several hours. But, upon going to Buckeye CableSystem website, I could get NO INFORMATION about the telephone blackout!!!!!If you read that carefully, my concern was what seemed to me to be inadequate and unsatisfactory customer service. Well, one person got it right away when that person wrote this comment:
Hate that!!! That is not customer service! Reminds me of the commercial, this is Peggy!I found some very interesting reading about customer service and the commercials with the Peggy character over at Conveyance Marketing Group. Take a look at it for yourself by clicking over to: Hello This is Peggy What is Problem Please?
While I thought I stated my concern was about customer service, it appears someone else did not read it that way, when that person wrote:
"Since this is the company my husband works for that every one is bashing...their phone lines can only hold so much call traffic with all the people calling in...it has NOTHING TO DO WITH BUCKEYE CABLE SYSTEM as a company...It is 100 degrees outside be grateful we all have electricity to run fans and air conditioners!"To which I responded, in part:
"xxxxxx, I understand the heat and power overload is a major factor. I just do not understand why I cannot get someone from Buckeye Cablesystem or its website to at least tell me what is going on. Please do not misconstrue my comments as a personalization of individual employees; that certainly is not the intention of my comments."The aforementioned person came back later and wrote:
"Then switch to dish and when it rains and snows you won't have anything!"(Oh, by the way, the comments made by the aforementioned person have since been removed by that same person from my Facebook wall.)
Those comments made by the aforementioned person totally confused me, in that my comments were about customer service and only customer service. First off, Buckeye CableSystem could have a different outgoing message with a bit more sensitivity to it; second, Buckeye CableSystem could put their incoming telephone calls into virtual queue and answer them or call them back in the order in which they were received; third, in that Buckeye CableSystem is all about communication, it seems to me that there should be some kind of communication tool on their website that could address the type of problems I was experiencing, at the very least, the Buckeye CableSystem website could have a Q & A section on all their products. You see, the whole problem that I encountered was that I could not even speak with Peggy.
It seems to me that good customer service is a thing of the past. I find it especially distressing that this particular cable service provider that has the monopoly on cable service in the greater Toledo, Ohio area and that specializes in the communications industry priding itself as being on the technology forefront of the industry cannot even have a half-way decent effective means of handling customer service queries.
Perhaps, if Toledo, Ohio had two cable service providers as does Phoenix, Arizona with Cox Communications and Qwest Communications International, then there would be better customer service generated due to the business competition for customers.
What do you think?
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Update as of Saturday, November 3, 2012 at 12:07pm (posted on my Facebook wall):**************************************************************************************************************************
Buckeye CableSystem - Spolier Alert!!! Earlier this afternoon, approximately an hour ago about 2:00 p.m., I had an extremely unpleasant, bad, terrible customer service experience at the Buckeye CableSystem Customer Service DeVeaux Office location of 2600 W. Sylvania Avenue, Suite 106, Toledo Ohio 43613. I wanted to find out if there was a less expensive telephone, television, internet bundle package than the one I presently have but that would still serve the purpose for what I use. The representative was downright rude and nasty, being much less than helpful. She kept telling me I had a good bundle package and that I could wind up paying more for less service. I attempted on more than one occasion to explain what I wanted but she kept interrupting me; there was actually about 4 attempts by me. I finally stated "Let me word myself as simple as I can." Then I said "Is there a less expensive bundle than what I presently have?" To that, she started to tell me what services I had, to which I stated I know what I have, I want to know if there is a less expensive bundle. Well, she side-stepped the question and said she was just trying to help and .... Well, I couldn't be frustrated anymore, I gathered up my statement, stated she was not very helpful and started to leave -- at which point she told me to have a nice day. I asked her her name; she sad Pam; I asked her for her last name, she said she did not have to give it to me and then said she had only tried to help but I should have a nice day. RIGHT!!! As I was getting into my car, another customer had come out of the building and told me it was not me that was the problem, that she and others had also had problems with that same representative on previous occasions and had reported her. Oh, well. I am not happy. Maybe, I will find out the answer to my question another way. I must say that most employees of Buckeye CableSystem of whom I have encountered are very professional, kind, and helpful - extremely so --- but not this 'Pam' woman, who needed my full name, address, and telephone number before she would "help" me. OMG!
Tuesday, July 12, 2011
Spendthrifts Live Beyond Their Means
People never cease to amaze me. Right now, I am thinking of people who do not know how to manage their own personal finances. I know many people who have well above-average incomes that are constantly in debt and who are always asking for personal loans from relatives and friends to bail them out of yet another financial mess in which they have gotten themselves.
Even after all these years, I am still constantly amazed at the people who irresponsibly spend money without regard to paying the debts and obligations they have already incurred. More often than not, they are spendthrifts living beyond their means in a lifestyle that others would find luxurious.
Even though these people are deeply in debt, they continue to spend money as if money was burning a hole in their pocket. And all the while, they will continue to borrow money from their family and friends who have less income than they and who live a much more modest lifestyle. In fact, the spendthrift will be living more luxuriously than the person from whom they borrowed money.
To exacerbate the situation even more, there is the spendthrift who has become a moocher and who is very slow, or does not even attempt, to repay the person from whom they borrowed money, but instead will go to the movies, dine at fine restaurants, buy personal luxury items, go casino gambling, and more, even borrowing more money from the same person, who is oblivious to the extravagant lifestyle, or borrowing more money from others. These are not your everyday spendthrifts; these are the moochers that have no pride. They have no conscious.
A spendthrift is a wastrel is a profligate. Reckless spending seems to be a frequent everyday occurrence for the spendthrift. Not mindful of spending money, the wastrel will make purchases of unnecessary and unneeded items. Not conscious of the value of the food dollar, the profligate will usually dine outside the home.
Rather than making a car payment or a house payment or pay a utility bill, the spendthrift will buy a new television set, a new cell phone or blackberry, lottery tickets, some video games, a household or electronic luxury gadget that really is not needed, a daily soda pop at a fast food drive-through just because it is convenient, 2 or 3 car washes per week, etc. The wastrel will go down to the bar to drink with friends and buy a round of drinks for the house, maybe even bring in some fast food items as an additional treat for their bar buddies. Oftentimes, these profligates go out to restaurants to eat most of their meals rather than prepare meals at home that is, of course, much more financially efficient.
Hey --- What's that you say? Oh, you remember the entry "Money burns a hole in my pocket" that I made on December 14, 2009 in Roland's Ramblings. Oh, oh!
Even after all these years, I am still constantly amazed at the people who irresponsibly spend money without regard to paying the debts and obligations they have already incurred. More often than not, they are spendthrifts living beyond their means in a lifestyle that others would find luxurious.
Even though these people are deeply in debt, they continue to spend money as if money was burning a hole in their pocket. And all the while, they will continue to borrow money from their family and friends who have less income than they and who live a much more modest lifestyle. In fact, the spendthrift will be living more luxuriously than the person from whom they borrowed money.
To exacerbate the situation even more, there is the spendthrift who has become a moocher and who is very slow, or does not even attempt, to repay the person from whom they borrowed money, but instead will go to the movies, dine at fine restaurants, buy personal luxury items, go casino gambling, and more, even borrowing more money from the same person, who is oblivious to the extravagant lifestyle, or borrowing more money from others. These are not your everyday spendthrifts; these are the moochers that have no pride. They have no conscious.
A spendthrift is a wastrel is a profligate. Reckless spending seems to be a frequent everyday occurrence for the spendthrift. Not mindful of spending money, the wastrel will make purchases of unnecessary and unneeded items. Not conscious of the value of the food dollar, the profligate will usually dine outside the home.
Rather than making a car payment or a house payment or pay a utility bill, the spendthrift will buy a new television set, a new cell phone or blackberry, lottery tickets, some video games, a household or electronic luxury gadget that really is not needed, a daily soda pop at a fast food drive-through just because it is convenient, 2 or 3 car washes per week, etc. The wastrel will go down to the bar to drink with friends and buy a round of drinks for the house, maybe even bring in some fast food items as an additional treat for their bar buddies. Oftentimes, these profligates go out to restaurants to eat most of their meals rather than prepare meals at home that is, of course, much more financially efficient.
Hey --- What's that you say? Oh, you remember the entry "Money burns a hole in my pocket" that I made on December 14, 2009 in Roland's Ramblings. Oh, oh!
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